We welcome any of your comments or suggestions about the level of service we provide here at the practice as we are always interested to hear your views in order to help us decide on improvements we can make for the benefit of all our patients.
Usually any concerns are quickly and easily resolved by speaking to our Reception Team who are trained to assist in trying to resolve your queries. However if you are not satisfied you do have the right to have your complaint investigated and to have a prompt acknowledgement.
How to make a Complaint
- Talk to our Complaints Co-ordinator and we will try and sort your problem out as quickly as possible.
- If you are not satisfied at this stage we would request that you make your complaint to the practice in writing or by email.
- We will acknowledge receipt of your complaint within 3 working days and seek to investigate the complaint within 10 working days.
- We will always offer you the opportunity to decide the manner in which the complaint is handled and please be assured that all complaints are treated with complete confidentiality.
The following contact information may be useful for you.
Dental Complaints Service
2 Cherry Orchard Road
Croydon CR0 6BA
Tel: 0208 2530800
(Complaints about private treatment)
Care Quality Commission
Newcastle upon Tyne
Tel: 03000 616161
NHS Commissioning Board
PO Box 16738
Tel: 0300 311 22 33
Tel: 01962 866662 or 0800 401402